Frequently Asked Questions
Everything you need to know about your Shackleton experience.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Where are your garments manufactured?
Shackleton is committed to ethical manufacturing. Our garments are produced in certified facilities that prioritize fair wages, safe working conditions, and sustainable practices.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.